Return Policy
Hello! Thank you for choosing our website. We understand that buying any product is an important decision, so we have developed a clear and fair return policy to provide you with a worry-free and convenient shopping experience.
Ⅰ. Return period
You have 7 days to decide whether to return the product, starting from the date you receive the product. This 7-day period starts from the date you sign for the product. We recommend that you check the product as soon as possible after receiving it to ensure that it meets your expectations and needs.
Ⅱ. Return conditions
1. Unused state
To ensure that the product can be sold again, the returned product must be unused and have no scratches, wear or other signs of damage on the surface. If the product has been used, we will not be able to accept the return.
2. Original state intact
The product must be in its original state. If you find damage after receiving the product, please be sure to contact us within 48 hours of receipt. We will help you determine whether the damage occurred during transportation and provide a suitable solution based on the specific situation.
3. Complete accessories
All product accessories must be complete and intact. These accessories are an important part of the product. Any missing accessories may affect the value and integrity of the product; therefore, we do not accept return requests for products with missing accessories.
4. Product labels are not cut or damaged
Product labels usually contain important information about the product, such as material, weight and style. If the product label is cut or damaged, we cannot verify the authenticity and integrity of the product and therefore cannot accept the return.
Ⅲ. Return process
1. Contact customer service
If you decide to return the product, please contact us through our online customer service system, customer service hotline or email within the return period. Please provide your order number, product name, reason for return and contact information.
2. Customer service review
Our customer service team will review your application within 2-4 business days after receiving your application. If your application is approved, we will send you the return address and return instructions; if your application is not approved, we will inform you of the specific reasons through the contact information you provided.
3. Return shipping fee
After receiving the return address and instructions, please carefully pack the product according to the instructions and attach the return application form. We recommend that you choose a reliable courier for return and keep the delivery note as proof of delivery. Please note that the return shipping costs are usually borne by you unless there is a quality problem with the goods or we are responsible. In this case, we will discuss and determine the shipping arrangements based on the specific situation.
4. Goods Inspection
We will inspect the returned goods within 2-4 working days after receiving them. If the inspection passes, we will process your refund; if the inspection fails, we will inform you of the specific reasons through the contact information you provided and return the goods to you.
5. Refund Processing
After the goods are inspected, we will process your refund according to the payment method you choose. The refund processing time is usually about 2-3 working days. If you still have not received the refund after the estimated processing time, please contact us immediately and we will check the refund status for you.
Ⅳ. Special Circumstances
1. Quality Issues
If the goods you received have quality problems, you can raise a quality objection within 7 days after receiving the goods. When raising an objection, please provide photos or videos as evidence so that we can confirm the problem in time. If we confirm that the product does have quality problems, we will provide you with a return or exchange service and bear the resulting shipping costs.
2. The product does not match the description
If the product you received does not match the description on our website in terms of material, style, weight, etc., you can raise an objection within 7 days after receiving the product. When raising an objection, please provide photos or videos as evidence so that we can confirm the problem in time. If we confirm that the product does not match the description, we will provide you with a return or exchange service and bear the resulting shipping costs.
3. Contact us
Website: www.redfalconint.com
E-mail: customer@redfalconint.com
